Conditions of Holiday Rental

Contract

Once a booking confirmation has been made and a deposit accepted there is a contract between the person signing the form or making the booking and Goodlake Barns. The contract is at all times subject to all the booking conditions.

Payment

Bookings may be made over the telephone or by post but must be accompanied by payment of the quoted deposit payable by Debit or Credit Card or by cheque. A booking where the deposit has been paid by cheque is not considered to be confirmed until the cheque has been cleared by our bank.

In the event that the start date of the holiday is within 4 weeks of booking, full payment must be made at the time of the booking. In all other cases final payment is due 4 weeks before commencement of the holiday. No accommodation can be made available unless full payment is received by the due date. In the event of non-payment, we reserve the right to cancel the holiday. Bookings are only accepted on the understanding that these Trading Terms have been read and understood.

Cancellation

If you have to cancel the booking for whatever reason, this must be made in writing and we will confirm this to you. We will use our reasonable endeavour to re-hire the property. If re-hiring is successful we shall refund all the monies paid. If we are only able to re-hire the property for part of the period, we will refund the amount paid less the payment for the period the property is re-hired. If we are unable to re-hire the property at all then all the monies paid shall be forfeit.

VAT

VAT is included in the rental tariff quoted at 20%.

Period of Hire

Rentals start, unless otherwise agreed at 4.00pm on the day of arrival and finish at 10.00am on the day of departure. We would ask you to observe the vacation time to enable us to clean. Changeover days usually take place on Mondays and Fridays.

Use of Property

The number of persons using the property must not exceed the maximum number stipulated in the booking. The property shall be used for personal and domestic purposes only. We reserve the right to refuse bookings from a) groups of single sex people under the age of 21 and/or b) hen or stag parties.

Complaints

Should there be any cause for complaint during your occupation, please notify us promptly to give us a chance to resolve the problem. Any complaints should then be made in writing.

Breakages or Damage

You are legally bound to reimburse Goodlake Barns for replacement, repair or extra cleaning costs incurred as a direct result of your occupation. It is expected that reasonable and proper care is taken of the property. Where holidaymakers abuse the property, we reserve the right to terminate the holiday and no refund will be due.


Pets

No pets are permitted. Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed. Guests with allergies should be aware that we cannot guarantee that there have been no pets previously kept, nor can we accept any liability for any suffering which may occur as a result of such pets having been present.

Communicating with Client

For the purposes of the Data Protection Act 1988, Goodlake Barns is the sole collector of all personal data. We need to collect certain personal data details from you, for example names and addresses of party members, credit/debit card or other payment details, special requirements, such as those relating to medical details which may affect any party member’s holiday arrangements. We will need to pass these details to other parties who need to know them so that the holiday rental can be provided – for example the credit card/debit card company or bank.

Goodlake Barns would also like to store and use personal details for future marketing purposes (for example sending brochures, details of promotions). All details given to Goodlake Barns will be kept but we will respect all relevant and current data protection legislation. We will not make our mailing list or client information available to anyone else for marketing purposes.

Liability

If the property booked for some reason becomes unavailable or unusable for some reason prior to the date of booking, we will use our best endeavours to find a suitable alternative property, or failing which to reimburse you for any monies paid. Not withstanding this contract, Goodlake Barns cannot be held liable for any delay or non-performance that is due to any act or circumstance beyond our reasonable control including fire, flood, exceptional weather conditions, epidemics, destruction of the property or other Force Majeure.

No compensation, costs, expenses or other sums of any description (including the cost of securing an alternative property) will be payable in such circumstance.

Right of Entry

Goodlake barns shall be allowed at any time the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.

Smoking

We request that guest do not smoke inside the cottages.

Legal

In the event of any dispute between the parties it shall be referred to the jurisdiction of the English courts. Any disputes arising between you and Goodlake Barns, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators.

In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.

These Booking Terms and Conditions supersede any previous issues.